Privacy Policy

According to the Law of Ukraine dated June 1, 2010 No. 2297-VI “On Personal Data Protection” (hereinafter referred to as the “Law”), personal data means information or a combination of information about an individual who is identified or can be specifically identified. According to this Privacy Policy, the term “personal information” includes information or part of information that allows you to be identified. As a rule, this includes first and last name, nickname, email address, and phone number; it may also include information such as an IP address. We may receive such information directly from you, for example, when you provide contact details, information obtained from a bank card or payments, as well as other personal information that you voluntarily provide to us.

We highly respect the confidentiality of personal information of all individuals without exception who have visited the website, as well as those who use the services provided by the website. Therefore, we strive to protect the confidentiality of personal data (information or a combination of information about an individual who is identified or can be specifically identified), thereby creating and ensuring the most comfortable conditions for using the website for each user.

We collect personal data that you voluntarily provide when you:

• Register on our website;

• Make a booking or submit a request for services;

• Subscribe to our newsletter;

• Communicate with us through contact forms or other channels.

This data may typically include: last name, first name and patronymic, email address, phone number, booking details (dates, room type, number of guests, etc.), identification document details required for verification (for example, passport number and series, validity period), and other information related to your stay at the hotel.

In accordance with the applicable legislation of Ukraine, we use your personal data for the following purposes:

• Processing and confirming bookings;

• Communicating with you regarding confirmation or changes to booking details;

• Providing requested services;

• Sending informational newsletters or promotional offers if you have subscribed to them;

• Providing customer support and processing requests;

• Improving our service based on feedback.

We take all necessary security measures to protect your personal data from unauthorized access, use, or disclosure. We use modern encryption technologies and information protection systems. We do not sell or transfer your personal data to third-party companies without your consent, except in cases where it is necessary to fulfill our obligations to you and comply with the requirements of the applicable legislation of Ukraine, where such disclosure is provided for or required by law.

Our website may use cookies to improve the user experience. Cookies are not programs; they do not have access to system files and cannot cause any harm to files. Cookies allow us to store information about your preferences to simplify navigation and speed up access to certain features. These are small files stored on your device when you visit websites. They are used to save information about your settings, preferences, and activity on the website, allowing us to make website usage more convenient and efficient.

The User agrees to the terms of this Privacy Policy and acknowledges that we may update it from time to time. All changes made to the Privacy Policy will be published on this page.